How to prepare for your appointment
When making your initial booking, we will ask your preference for a morning or afternoon appointment. We will confirm a 1 hour time slot with you 24 hours before your chosen day.
Please note, we will ask you a few questions regarding your chimney at the time of booking. If our sweep arrives at your property and discovers that a regular sweep isn't possible (i.e. a birds nest) costs may increase. This will be discussed with you before any action is taken.
BEFORE YOUR SWEEP ARRIVES
- Advise of any parking issues BEFORE your appointment. Our equipment is heavy and cannot be carried far.
- DO NOT use your fireplace or log burner at least 24 hours before your appointment. The sweep will not be able to go ahead unless the chimney is cool.
- Ensure there is a clear pathway from your front door to the fireplace/log burner.
- Clear a 2 x 2 meter space in front of the fire/log burner.
The Sweeping Process
The following steps will be taken during your appointment
Initial Inspection:
The sweep will examine the chimney from the outside, possibly asking for your assistance if they're unsure which chimney to sweep.
Interior Inspection:
The sweep will inspect the chimney from inside your home, asking about any issues encountered in the last 12 months.
Preparation:
They will lay down a protective sheet to safeguard the floor and don appropriate equipment.
Set Up Equipment:
The sweep will bring in equipment and prepare to sweep the chimney, explaining the process and addressing any questions you might have.
Sweeping Process:
One or two rods with a brush will be pushed up the chimney.
The fireplace is sealed with a sheet and taped to contain any soot.
A rod is guided up the chimney, connected to a HEPA filtered industrial hoover to minimise mess.
Chimney Inspection:
The sweep will ascend outside to check the chimney's top before descending the rods down slowly while ensuring the sheet remains sealed and the hoover is active.
Clean-Up:
The sheet is removed carefully, soot and debris cleared from fireplace, including ledges, mantles, and hearths.
Smoke Test:
Chimney is warmed and smoke tested to ensure proper airflow.
Final Clean-Up:
Hoover is used to clear any remaining mess.
CO Alarm Check:
The sweep will check the CO alarm placement and provide guidance if necessary.
Payment and Certificate:
Payment is collected and paper certificate handed over as proof of the sweep.
Rebooking:
Discussion is had regarding the possibility of scheduling the next appointment for the following year.
